Terms of Service

1.1. The following terms have these meanings throughout this document:

• "Bit2Pal," "We," "Us," "Our" refers to the cryptocurrency exchange service operated at bit2pal.com
• "User," "You," "Your" refers to any individual accessing or using our services
• "Services" refers to all cryptocurrency-to-PayPal exchange services provided through our website
• "Transaction" refers to the exchange of cryptocurrency for PayPal USD payment
• "Transaction ID" refers to the unique identifier assigned to each exchange (format: B2P-XXXXXXXXXX)

1.2. Accepted Cryptocurrencies

"Cryptocurrency" or "Crypto" refers to all digital assets that Bit2Pal currently supports for exchange. The following cryptocurrencies and token standards are accepted on our platform:

Summary: Bit2Pal supports 29 cryptocurrencies across five blockchain networks — Bitcoin, Binance Smart Chain (BEP20), Base, Solana, and TON. Supported tokens may be added or removed without notice.

2.1. What We Do

Bit2Pal provides cryptocurrency-to-PayPal USD exchange services. We offer above-market rates and cover PayPal transaction fees for qualifying exchanges.

2.2. No Account Required

Our services are available without registration. Users can complete transactions as guests. Optional account creation is available for transaction tracking and referral program access only.

2.3. Order-Based Service

Bit2Pal processes each transaction as an individual sell order. We do not provide stored customer balances, and funds are handled only to the extent operationally necessary to receive, process, review, refund, or complete a specific order.

Transactions enter processing after required blockchain confirmations and may be subject to manual review, payout checks, or compliance review before completion.

3.1. Age Requirement

You must be at least 18 years old to use our services.

3.2. Legal Capacity

By using our services, you represent and warrant that:

• You have full legal capacity to enter into binding contracts
• You are not located in, nor a resident of, any prohibited jurisdiction (see Section 11)
• You are transacting with legally-obtained funds that belong to you or that you are fully authorized to use
• You are not using our services for any illegal purpose including money laundering, terrorist financing, or fraud
• You understand that cryptocurrency transactions involve risk
• All information provided by you is accurate, complete, and current

3.3. PayPal Account Requirements

Your PayPal account must meet these requirements:

• Fully verified (email, phone, linked bank account or card)
• At least 2 months old
• Regular transaction history
• Able to receive "Goods and Services" payments
• Able to accept international payments

4.1. Exchange Process

• You select cryptocurrency type and amount
• You provide your PayPal email address
• The system generates a unique deposit address
• You send cryptocurrency to that address
• We process the exchange and send PayPal payment once required confirmations and checks are completed

4.2. Transaction Amounts

• Minimum: $50 USD equivalent
• Maximum: Unlimited
• Recommended: Under $2,000 USD per transaction for optimal processing speed

4.3. Exchange Rates

• Base rate: Market rate + 9% bonus
• Additional bonuses may apply via promotional coupons
• Rates are locked at time of transaction creation
• Small deposits (under minimum) may not be processed or may receive different rates

4.4. Processing Time

• Most transactions complete within 24 hours
• Orders requiring manual, payout, or compliance review may take longer
• Larger amounts may require additional processing time
• Processing begins after required blockchain confirmations
• We manually process each transaction for security

4.5. Payment Method

All PayPal payments are sent as "Goods and Services" transactions with proper documentation.

5.1. Our Fees

• PayPal transaction fees (up to 5%): Covered by us
• Our service fee: Included in the exchange rate
• No hidden charges

5.2. User Responsibilities

You are responsible for:

• Blockchain network fees (gas fees) when sending cryptocurrency
• Any currency conversion fees imposed by PayPal (if applicable)
• Taxes related to your transactions (see Section 10)

6.1. User Responsibility for Accuracy

You are solely responsible for:

• Providing correct PayPal email address
• Sending exact cryptocurrency amount displayed
• Sending to correct deposit address
• Sending within time window (if applicable)

6.2. Consequences of Errors

If you provide incorrect information or send wrong amounts:

• We cannot guarantee completion at displayed rate
• We cannot guarantee refunds
• We are not liable for lost funds due to user error
• Additional fees may apply for recovery attempts

6.3. One Deposit Per Transaction

Each transaction ID accepts only ONE deposit. Do not:

• Send multiple deposits to same address
• Reuse old deposit addresses
• Send different cryptocurrency than specified

7.1. General Policy

Cryptocurrency transactions are irreversible by nature. All completed exchanges are final.

7.2. Refund Eligibility

Refunds may be issued only if:

• Transaction fails due to technical error on our side
• We are unable to complete the exchange
• Payout cannot be completed because of operational, compliance, or destination-account restrictions
• The order is canceled or rejected during compliance review and a refund is permitted under Section 9 and our AML / KYC / KYT Policy

Refunds are not automatic and remain subject to compliance review, blockchain traceability, technical feasibility, and applicable fees.

7.3. Refund Process

• Refunds are issued to the original sending address or the refund address specified at order creation, unless compliance or legal requirements require otherwise
• Refunds normally cannot be issued to new addresses without satisfactory ownership verification
• Blockchain network fees and verified third-party processing costs may be deducted
• If compliance review is required, refund processing begins only after the review is completed
• Processing may take up to 20 business days after all required information is received
• Contact support@bit2pal.com for refund or review instructions

7.4. No Refunds For

• User error (wrong address, wrong amount, wrong crypto), except where we choose and are technically able to assist
• Change of mind after sending cryptocurrency
• Market rate changes or delayed user payment
• PayPal holds, reserves, disputes, or account limitations imposed after payout has already been sent

7.5. Final Decisions

Refund decisions are made in accordance with these Terms, our AML / KYC / KYT Policy, technical feasibility, and applicable law.

8.1. Understanding PayPal Holds

PayPal may place temporary holds on payments as part of their security measures.

8.2. Our Limitations

We cannot manually release PayPal holds or guarantee hold-free payments.

8.3. Chargebacks and Disputes

We are not responsible for PayPal disputes initiated by the user.

9.1. Commitment to Safety

Bit2Pal operates as a limited-verification, non-KYC exchange platform. We do not require identity verification for normal use. However, we and our payment or compliance partners maintain controls to detect and prevent suspicious or illegal activity.

Detailed screening, limited verification, and source-of-funds rules are described in our AML / KYC / KYT Policy.

9.2. Risk Monitoring

Transactions may be screened using our internal tools and/or the tools of payment, security, or compliance partners, including blockchain analytics. Suspicious transactions may be delayed, held, or blocked.

9.3. Conditional Verification

We or our payment or compliance partners may request limited verification only if required by:

• Legal obligations
• Fraud prevention or source-of-funds concerns
• AML or KYT investigations
• Partner, payment provider, or authority requests
• Restricted jurisdictions or unsupported payout corridors

9.4. Refusal of Service

We may decline suspicious transactions, pause processing, or refuse future activity.

9.5. Cooperation with Authorities

We cooperate with law enforcement in accordance with applicable laws. Transaction data may be shared if required by law.

9.6. Privacy Assurance

We do not sell personal data or require routine identity verification for ordinary low-risk use. Where enhanced review is required, we request only the compliance information reasonably necessary for the case and store it in accordance with our Privacy Policy and AML / KYC / KYT Policy.