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    FAQ

    Everything you need to know before cashing out your crypto with Bit2Pal.

    What is Bit2Pal?

    Bit2Pal is a crypto-to-PayPal exchange that pays +9% above market rate for your crypto.

    Instead of cutting fees like traditional exchanges, we add a bonus to your payout. With promos and coupons, you can earn even more.

    We accept 25+ cryptocurrencies including all major coins.

    No KYC. No signup. Completely private.

    What cryptocurrencies do you accept?

    We accept 25+ cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Solana (SOL), BNB, Litecoin (LTC), Dogecoin (DOGE), Tron (TRX), HMSTR, DOGS, and many more across multiple blockchains.

    Do I need to create an account?

    No. You can complete transactions as a guest without any signup or registration. Creating an optional account lets you track transaction history and manage referrals, but it's not required.

    Why are your rates better than other exchanges?

    Most platforms make money by charging users fees. Bit2Pal does it differently.

    We efficiently source PayPal funds below market rate from businesses, freelancers, and individuals who need quick crypto conversion.

    Instead of keeping the entire spread, we share it with you as the +9% bonus to drive volume.

    High volume, lower margins = better rates for everyone.

    What's the minimum and maximum trade amount?

    Minimum: $50

    Maximum: Unlimited

    We recommend keeping individual transactions under $2,000 for faster processing. Larger amounts are welcome but may take longer.

    How long does it take to process an order?

    Most transactions are completed within 24 hours. We manually process each payout to ensure maximum security and the best rates for you. Larger amounts may take longer, but you'll receive status updates throughout.

    What are the PayPal account requirements?

    Your PayPal account should be:

    • Fully verified (email, phone, linked bank or card)
    • At least 2 months old
    • Active with regular transaction history
    • Able to receive "Goods and Services" payments
    • Able to accept international payments

    New accounts can be used but may face 21-day holds. Following these requirements helps prevent payment holds and improves payout reliability.

    Read the full PayPal account requirements guide for the full checklist and a clearer explanation of what Bit2Pal can and cannot control after payout.

    Why is my PayPal payment on hold?

    PayPal may place temporary holds for security:

    • 24-hour holds: Standard security measure. Funds release automatically.
    • 21-day holds: Common for new or inactive accounts. You can speed this up by marking the transaction as "Virtual Goods or Services" in your PayPal account.

    To minimize holds:

    • Keep account active with regular transactions
    • Ensure email, phone, and bank are verified
    • Avoid switching devices or IPs frequently
    • Use accounts that are at least 2 months old

    We cannot manually release held funds — this is PayPal's automated system.

    Is my PayPal payment safe from chargebacks?

    Yes. We only send payments from fully verified PayPal business accounts with established transaction history and proper documentation.

    We carefully vet our payment sources to ensure clean, legitimate funds and minimize any risk of holds or disputes on your account.

    How does the referral program work?

    Share your unique referral link with friends. When they complete a transaction, you earn 2% commission on their exchange amount — for life. Example: Your friend exchanges $500 → You earn $10.00 commission.

    How do I get my referral link?

    Create an account (optional, free) and find your referral link in the dashboard. Share it anywhere — social media, blogs, forums, or directly with friends.

    When do I get paid?

    Commissions are tracked in real-time after each successful transaction your referrals make. You can withdraw once you reach the $25 minimum.

    How do I withdraw my commissions?

    Choose PayPal or Bitcoin. Payouts are processed within 24-48 hours once you reach the $25 minimum.

    Is there a limit to how much I can earn?

    No limit. Refer unlimited users and earn 2% commission on all their transactions, forever.

    What if I send the wrong amount of crypto?

    Contact our support team as soon as possible. Send your Order ID and transaction hash, and do not send another payment unless our team asks you to.

    Can I cancel my order after sending crypto?

    If you have not sent crypto, you can leave the order unpaid. After you send crypto, the blockchain transaction cannot be canceled or reversed. Contact support if you need help with an existing order.

    What is your refund policy?

    Refunds are generally not possible after a transaction is completed. If you have a legitimate issue, contact our support team for review.

    Note: Unauthorized refund requests initiated through PayPal may not be honored.

    How do I contact support?

    Contact us anytime — we're available 24/7:

    • 📧 Email: support@bit2pal.com
    • 💬 Telegram: @bit2pal_support
    • 💻 Live Chat: Available on our website

    We typically respond within a few hours.

    Questions answered?

    Stop leaving money on the table. Get +9% above market rate for your crypto – no signup, no KYC.

    Start Exchange
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    The #1 crypto to PayPal USD exchange with +9% above-market rates. Cash out Bitcoin, Ethereum, Solana, and 25+ major coins. Private and secure.

    Quick Links

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    Contact Us

    support@bit2pal.com
    @bit2pal_support

    We're available 24/7 to help with your crypto-to-PayPal exchanges.

    support@bit2pal.com
    @bit2pal_support

    We're available 24/7 to help with your crypto-to-PayPal exchanges.

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